Shipping Policy
Shipping Policy
1. ORDER PROCESSING
All orders are processed within 1-2 business days. Orders placed after 5 PM will be processed the next business day.
2. SHIPPING TIMES
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day
3. SHIPPING RATES
Shipping rates are calculated based on package weight and destination zone. Rates start at $9.99/kg for standard shipping.
4. PACKAGING
We ensure all packages are properly packaged with protective materials. Fragile items require special handling and additional insurance.
5. TRACKING
All shipments include tracking numbers. You can track your package using our tracking system on the website.
6. DELIVERY ATTEMPTS
If delivery is attempted and no one is available, the package will be held at a local facility for 5 business days.
7. INSURANCE
All shipments are covered by basic insurance up to $100. Additional insurance is available for purchase.
8. LOST OR DAMAGED PACKAGES
Report any issues within 48 hours of delivery. We will investigate and provide compensation as per our insurance policy.
9. INTERNATIONAL SHIPPING
International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
10. RESTRICTED ITEMS
We do not ship hazardous materials, firearms, or items prohibited by law.